Avrin Furniture Ltd
Thank you for choosing Avrin Furniture Ltd. We are committed to providing high-quality products that meet your expectations. This Warranty and Return Policy outlines the terms and conditions applicable to the purchase of chairs, tables, custom-made sofas, and benches from Avrin Furniture Please read this policy carefully.
**Warranty Period:**
1. **Chairs and Tables:** Our chairs and tables come with a 2-year limited warranty. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by accidents, misuse, or unauthorized modifications.
2. **Custom-Made Sofas and Benches:** Our custom-made sofas and benches are covered by a 3-year limited warranty. This warranty includes protection against defects in materials and workmanship under normal use, excluding damage resulting from accidents, misuse, or unauthorized modifications.
**Warranty Coverage:**
During the warranty period, if your product is found to be defective due to faulty materials or workmanship, we will repair or replace it free of charge. The decision to repair or replace will be at the discretion of Avrin Furniture.
**Return Policy:**
1. **Return Eligibility:** To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.
2. **Return Timeframe:** You may return eligible items within 30 days of the purchase date.
3. **Return Shipping:** If you decide to return a non-defective item due to a change of mind, you will be responsible for the cost of return shipping. The item must be returned in its original packaging and in the same condition in which it was received.
4. **Return Process:**
a. Contact our customer service team to initiate the return process.
b. Provide proof of purchase and details about the reason for the return.
c. Upon approval, you will receive instructions on how to return the item.
5. **Inspection and Refund:** Once we receive the returned item and inspect it to ensure it meets the return criteria, we will process a refund to your original payment method. Please allow a reasonable timeframe for the refund to be reflected in your account.
**Exceptions to Return Policy:**
1. **Defective Items:** If the item is defective or damaged upon receipt, please contact our customer service team immediately. We will arrange for the return shipping at our expense and provide a replacement or refund.
2. **Custom-Made Orders:** Custom-made sofas and benches are not eligible for return unless they are defective or damaged upon receipt. In such cases, please contact our customer service team for assistance.
**Important Notice Regarding Defective Items**
**Defective Item Reporting:**
1. **Timely Notification:** If you discover that your purchased item is defective, it is crucial to notify us as soon as possible. We encourage customers to report any defects immediately upon discovery.
2. **Contact Information:** To report a defective item, please contact our customer service team through the designated channels provided on our website or your order documentation.
**Customer Responsibility:**
1. **Cease Usage:** Upon discovering a defect, customers are required to cease using the defective item immediately. Continued use of a defective item without notifying us may pose risks and could impact our ability to address the issue.
2. **Risk Disclaimer:** Avrin Furniture is not responsible for any risks, damages, or injuries that may result from the continued use of a defective item without notifying us promptly. It is the customer’s responsibility to discontinue use until the issue is resolved.
**Defective Item Resolution:**
1. **Contacting Customer Service:** Once you report a defective item, our customer service team will guide you through the resolution process.
2. **Return Process:** If deemed necessary, we will provide instructions for returning the defective item. Return shipping costs for defective items will be covered by Avrin Furniture.
3. **Inspection and Resolution:** Upon receiving the defective item, we will conduct a thorough inspection. If the item is confirmed to be defective due to manufacturing or material issues, we will either repair or replace the item at no additional cost to you.
**Exceptions and Important Notes:**
1. **Visible Damage:** If the defect is visible upon delivery, please note it on the delivery documentation and contact us immediately.
2. **Custom-Made Orders:** Custom-made items with defects will be addressed on a case-by-case basis. Please contact our customer service team for assistance.
By adhering to these guidelines, we can ensure a swift and effective resolution to any issues related to defective items. We appreciate your cooperation and understanding in maintaining a safe and satisfactory product experience with Avrin Furniture. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Avrin Furniture.
Please note that this warranty and return policy is subject to change, and the terms in effect at the time of your purchase will apply. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for choosing Avrin Furniture.